Do you need help now? Is the help required the same or next day? Then we can help. This service is billed by the hour and provided via telephone / desltop sharing application like TeamViewer. All you need do is book an appointment via email with details of the help required, version of Nav you are using and time slots required.
FPC have been supporting Navision / Dynamics Nav in all its versions since 2003 covering versions 4 to 2018. So we can help! If we do not know the answer, we will find out via our own contacts and the web. There are a number of support forums on the web - some more technical that others.
Our normal rates are:
Dynamics Nav (versions 5.x , 2009, 2013, 2015, 2016, 2017, 2018):
£125 per hour. All prices exclude VAT. Payment through PayPal or BACS.
Navision (versions 2.x, 3.x, 4.x):
£100 per hour. All prices exclude VAT. Payment through PayPal or BACS.
There may be a range of reasons within the Dynamics Nav environment that mean you need immediate help.
These can range from specific errors in Nav (what does it mean and how is it fixed) to specific issues with a Dynamics Nav implementation. You could be having issues with the MS Dynamics Solution Centre as appointed to you from Microsoft or facing a decision on the best approach to changing from your legacy system to Dynamics Nav.
Basically you need advice and quickly!
There is nothing quite so frustrating for a user that facing a Dynamics Nav error message that makes no sense. This affects their productivity and the winning of 'hearts and minds' post go live.
So the advice given can be generic (will Nav do x?) or specific (for example explaining what a Nav error message means and how to fix it).
Decide on how long you want the instant helpdesk for and the method of payment.
Acceptable payment methods confirmed here.