First line fixed price support

Do you need first line fast support for Nav at a fixed cost?
Are you fed up with the lack of support for your version of Nav? Or frustrated by the speed of support either within your business or as provided currently by a 3rd party?

What is this service?

Remote fixed price support services are:

  • Off site via email and / or phone (remote access required)
  • For all working days except public and bank holidays
  • From 8.30am to 4.45pm on each working day
  • UK and outside UK (remote access required)
  • Out of hours support (by arrangement) also available from 7am and to 10pm and for public / bank holidays
  • Covering versions Navision Financials 2.01 to Dynamics Nav 2018. We also provide support for Dynamics 365 Business Central On Premise.
  • Full change process included to manage all application requests and changes before costs incurred!
  • Fixed prices per month based on number of active application users and number of databases.
  • No fixed terms for the support. You can cancel at any time.
  • No minimum number of end users. We will support from 1 user upwards.
  • See prices grid for latest pricing.

Benefits

If you need help with Nav, we can provide that help using a service that best fits your business needs and cost structures. You get:

  • Fixed cost with any additional costs (for developments) managed by client through approval process.
  • Single point of contact for all application users.
  • Low risk (no minimum term) for value added services.
  • Fast responses to end user queries.
  • All supported by a service level agreement.

What is the next step?

We just need to know:

  • Which version of Dynamics Nav you are on?
  • How many users are there under your licence?
  • Which Nav modules are in use?
  • What level of support is required?
    • Will super users filter out queries or
    • Will end users contact us directly with any support issues?

When we have this information we will confirm a quoted fixed cost per month and a proposed start date. Don't forget there is no fixed term for the support - we will bill at the beginning of each month for that month. As long as you cancel the support before we raise the bill, there is nothing further to pay.

So just email us with these details and we will confirm a quote for this service.

Other support options / services

Enhanced fixed price first line support - more details here.

Ad hoc - more details available here.